Volvo Total Care at Clive Brook Volvo

We want your experience of buying and owning a Volvo to be one of life's pleasures, that's why we're here to make it at as care-free and easy as possible. It's simple - Volvo Total Care is a single port of call for all your motoring requirements, from funding your purchase to protecting your investment with Volvo Car Insurance to monthly payment plans for servicing. We will even provide you with special offers during your ownership. Volvo Total Care is designed to make owning a Volvo rewarding. For further information on Volvo Total Care please make contact with your dealer or follow the links below.


Volvo Body & Paint – Repairs That Are More Than Just Skin Deep
Unfortunately accidents do happen whether it's your fault or caused by someone else, whoever is at fault you want to be certain that your Volvo car is repaired to the very highest standard, you will also want the reassurance that Volvo's reputation for safety is not compromised. 

Despite what your Insurance Company may say, you are fully entitled to specify where you have your car repaired. Naturally we would recommend that all Volvo's are repaired using a Volvo Approved Body and Paint Centre where all correct repair procedures are followed and genuine Volvo parts are used.

Volvo's Approved Body & Paint network are ready to repairserv your car to Volvo's high safety and quality standards. When turning to an approved Volvo Body & Paint Centre, you can be certain that your car will be repaired only by trained technicians – experts on Volvo and fulfilling Volvo's high body repair competence standards.

You may not be aware that Insurance Companies are reducing costs by having non genuine parts fitted or panels repaired rather than replaced, which may compromise the cars safety integrity. With the Volvo approved network only Volvo Genuine Parts are used, ensuring that the highest safety, quality and environmental demands are met.
Thanks to the perfect fit and finish, Volvo Genuine Parts help make the job more efficient and the result perfect. Volvo Body & Paint Centres also have all the right equipment for maximum efficiency and repair quality, including a number of Volvo-specific tools. What's more, every centre contains a Volvo approved paint system and uses a Volvo approved body aligner to guarantee that your car is returned to Volvo's original specifications.
To help support our customers Volvo car UK Ltd are also pleased to provide Volvo Car Accident Assistance. This is a unique product designed to support customers in the event of an accident. Volvo also provide a comprehensive Volvo Car Insurance offer, specifically designed to ensure your inconvenience and costs are minimised in the event of an accident. 


Why leave anything to chance?
Volvo Car Accident Assistance is a complimentary accident insurance policy designed to ensure that if the worst should happen, you can be assured that you will be kept mobile in a replacement Volvo.
What’s more, as a valued Volvo customer, this policy is made available to you free of charge for up to three years*.

How would you stay mobile if your Volvo is involved in an accident?
Any accident, even a fairly minor one, can be distressing but having to cope with the consequences can make matters much worse. Dealing with insurance companies can be stressful. You may have transport problems when your car is off the road and of course you will be concerned about ensuring that your Volvo is repaired to the highest standards.
Volvo Car Accident Assistance is designed to relieve you of all these worries.

Won’t my motor insurance deal with this?
In some cases, comprehensive insurance polices may make provision for a replacement vehicle if motorists are involved in an accident. However, it is rarely the case that the replacement vehicle will be of the same make, let alone the same model, as your own vehicle and they may only be provided for a limited amount of time (typically 7 or 14 days).
We know that Volvo customers choose a Volvo for its quality, style, reliability and safety and are unlikely to be satisfied with a ‘Category A’ courtesy car if their Volvo is off the road for any length of time.
For this reason we have developed Volvo Car Accident Assistance cover which is provided free of charge for up to three years*.

What are the benefits of Volvo Car Accident Assistance?

We hope you never need to use the Volvo Car Accident Assistance service but if you do then the following benefits will be available to you**:
- cover against the costs of hiring a temporary replacement Volvo vehicle from an approved hire company in the event that your own Volvo is damaged in a road traffic accident in the UK.
- for ‘fault accidents’, where you as the owner of the car were at fault, a hire vehicle will be provided for the duration of the repair or to a maximum of 21 days.
- for ‘non fault accidents’ (i.e. one caused by an identified negligent and insured third party), a hire vehicle of the same make and (subject to availability) the same model as your own vehicle will be provided for the duration of repairs or, if your own vehicle is deemed to be a total loss as a result of the accident, until 7 days after receipt of the insurance settlement. - up to £100,000 legal expenses cover to pursue any other legal claims that may arise from a non fault accident (e.g. any personal injury claims or any other uninsured losses)

* Volvo Car Accident Assistance cover is provided free of charge for three years (renewed annually) to retail customers who buy a new Volvo on or after the 1st September 2009. Customers who buy a Selected Used Volvo car from an authorised Volvo dealership after the 1st January 2010 will also benefit from Volvo Car Accident Assistance cover free of charge for one year.

** Terms and conditions apply – please refer to the 'key facts' summary or refer to the full policy wording contained in the policy documentation which will be sent to all qualifying Volvo customers shortly after buying their new Volvo.

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