Good salesman, no hassle easy to deal with
Berwickshire, April 2017, Graham
The professional way i was dealt witj throughout the sale. The salesman was most helpful and gave a full explanation of the vehicle on handover
Huddersfield, April 2017, David
Not rushed , good explanations and not pressured into buying
Leeds, March 2017, David
Excellent salesman who understood what we wanted
Huddersfield, March 2017, Andrew
Great interaction with Malcolm Hart during all stages of enquiry for the vehicle. Regular updates on the launch dates of the vehicle, gave 24 hour test drive of the V90. Excellent service when ordering the vehicle through Malcolm Hart and also a number of personal discussions with Clive Brook as well.
Leeds, March 2017, Jamie
Being treated with respect. And following through on thier word.
Brighouse, March 2017, Peter
Understanding of what I needed Ina car and the patience showing me all my car had to offer. The aftercare is fantastic in that if I have any questions I can just ring or call in
Bradford, March 2017, Alison
Very pleased indeed with the professionalism of Clive Brook Ltd Bradford and Derek Douglass in particular
Bingley, March 2017, Laurence
From initial contact to collection everything went very smoothly
Horsforth, March 2017, Lynn
Understood my needs & requirements , superb product knowledge , welcoming
Shipley, March 2017, Peter
Our salesman Andy was friendly, informative and very welcoming
Halifax, March 2017, Ian
Good advice and support when purchasing a new car. The salesman was very helpful and was able to find the right deal for me
Holmfirth, March 2017, George
High level of customer service. Nothing is too much at this dealership
Holmfirth, March 2017, Susan
I would like to place on record the quality, friendliness and professionalism of the driver who ferried me home after leaving the car for service and who delivered the car to my home after the service. First class
Huddersfield, March 2017, Angela
Clive Brooks are one of the best dealers I have used for friendliness and customer respect. As a woman this is very important to me
Holmfirth, March 2017, Anne
Dealership was just like a tin of paint, they did exactly what they said they would and more.
Elland, February 2017, JD
Steve who I dealt was with a pleasure to deal with & very considerate & understanding
Swinton, February 2017, James
I arranged to wait whilst service took place and was kept supplied with tea/coffee and kept informed about progress
February 2017, Iain
Timing/ courtesy car/ polite staff/ my car was cleaned - thank you.
Ilkley, February 2017, Charlotte
Friendly courteous staff that keep you fully updated
Bradford, February, 2017, Andrew
Car collected, work done and car delivered back to me. All good
Barnoldswick, February 2017, Carol
Leeds, February 2017, Roger
salesman russell naude and clive brook and the whole team / experience was very friendly and inviting i will reccomend to friends and stay loyal to this dealership - best experience i have ever had of buying a car - weel done to the team.
Shipley, February 2017, Simon
Excellent service and communication. We were always kept updated on the progress of the car.
Bradford, February 2017, Beverley
Steve who I dealt was with a pleasure to deal with & very considerate & understanding
Manchester, January 2017, James
Timing/ courtesy car/ polite staff/ my car was cleaned - thank you.
Ilkley, January 2017, Charlotte
Very friendly and courteous.no problems at all.looked after like royalty
Castleford, January 2017, John
Friendly,professional service.Before I bought the car I was able to look at several options and make sure I was making the right decision.The handover of the new car was managed extremely well with full explanations of the main features and I have every confidence that,should I need further help,that would be readily available.I appreciated how much time was spent with me at this early stage. I look forward to my relationship with the company.
Bingley, January 2017, Barbara
The care taken by Rodney the salesman to explain all the details about the vehicle we were about to buy and the rapidity with which he found a car which suited our needs. There was no pressure exerted and we were given the space to discuss our intentions privately before reaching a decision.
Bramley, January 2017, Pamela
A first class experience all round. Our first Volvo car and the quality of the vehicle and service from the dealership did not disappoint. Clive Brook Volvo is a credit to the Volvo brand.
Huddersfield, December 2016, Giles
The staff are always very friendly and remember my name. One staff member even remembered things i told them from 3 years back when i bought my previous car The showroom is always immaculate and the staff make you welcome.
Leeds, December 2016, Ian
The service from walking in the door been asked if you want a drink. The standard of the drink. The standard of the showroom all very clean and the salesmen were not too pushy like some garages I had gone to
Bradford, December 2016, Paula
Friendly staff. Attention to detail was exceptional We were greeted as soon as we walked through the door. The receptionist must have been watching the car park. The visit was to buy a car and the salesman was probably the best I have encountered in 40 years. He listened to my needs and was never pushy.
November 2016, Alan Hillary
So professional and honest x
Keighley, November 2016, Carol
This dealership has a very professional approach. The people are friendly, they recognise you and make you feel welcome. I like this dealership when compared to other Volvo dealerships.
Batley, November 2016, Zubeda
I have driven Volvos for the past 15 years and have used several different dealers. Clive Brook Volvo stands out above the others as they are still a proper family firm with good old fashioned values. I would be happy to recommend them to anyone.
Barnsley, November 2016, Simon
The level of customer service was excellent with all promises being honoured.
Skipton, November 2016, Andrew Birrell
The salesman, Malcolm Hart. He was very knowledgeable, and not pushy.
Cleckheaton, November 2016, Elaine Lane
Outstanding all round service and made to feel welcome by the team
Halifax, November 2016, James Bulley
Personal service, friendly, polite and professional. Patient and explained fully all question and gave practical help too
Huddersfield, November 2016, Jeanette Meigh
Attention to detail. The salesman had perfect product knowledge. He could explain every feature of the car and was able to help me understand how everything worked
Huddersfield, November 2016, Michelle Taylor
Proactive to meet my needs, kept to agreed deadline, flexible
Bradford, November 2016, Paulina
They go beyond the normal,no fanfare, no fuss,no problem.
BRADFORD, OCTOBER 2016, Stephen Dill
Friendly staff, loan car good quality.
SKIPTON, OCTOBER 2016, Gary Edwards
Great customer service....friendly and helpful staff
PRESTON, OCTOBER 2016, Victoria Ellarby
The friendliness of the staff. Some of whom I have had personal dealings with for over 20 years. Politeness, courtesy and nothing is too much trouble.
SHEFFIELD, OCTOBER 2016, Raymond Flear
The car was spotless inside and out when I collected it. Everything done that was required, and ready for collection at the correct time.
ELLAND, OCTOBER 2016, P Drake
The staff are very warm and welcoming , always offer you a drink
DEWSBURY, OCTOBER 2016, Diane Sherwood
Professional colleagues who are friendly and are experienced and helpful as well as doing what they say they will.
HALIFAX, OCTOBER 2016, Michaela Ince
TODMORDEN, OCTOBER 2016, Ray Cooper
Very efficient booking in service. Car was vacuumed inside and washed outside to a very high standard.
BRIGHOUSE, OCTOBER 2016, Colin Bell
I have a mobility vehicle it was collected serviced cleaned inside and out, what a fantastic service and the staff most accommodating
BRADFORD, OCTOBER 2016, Rodney Blake
Full service carried out and the car was washed And cleaned super job done thank you
CLECKHEATON, OCTOBER 2016, Alan Wharton
Nothing. My dealings with the dealership are always exceptional.
KEIGHLEY, OCTOBER 2016, Mark Deveney
Nothing, the service was excellent. I received a courtesy car and I picked up my car the same day.
BRADFORD, OCTOBER 2016, Alexis Woods
Knowledgable staff, great product.
HALIFAX, OCTOBER 2016, Andrew Rea
My wife and I would like to make you aware that you have an exceptional employee in the Sales division of your Volvo car showroom in Huddersfield, Who we feel should be brought to your attention. Frist of all, We wish to commend your salesman, Mr Andrew Dobson, who provided such a courteous and professional service whilst we was purchasing our new vehicle. From the start, during each telephone conversation, Mr Dobson was very informative and he answered every question patiently and thoroughly. He really went the extra mile to provide us with all the information that we needed to help us choose the vehicle that was right for us. On the day of collection, my family and I were greeted by Mr Dobson, who immediately made us feel comfortable at the showroom and he guided us through the process effortlessly. Salesmen like Mr Dobson, deliver an incredible service and provide customers with a very pleasant experience. Such professionalism is rare nowadays. Mr Dobson is an asset to your organisation and the reason we will look forward to doing business with you again in the future. We hope that his outstanding service will be acknowledged by your company. Thank you for having such a professional member of staff on your team!
ASHTON UNDER LYNE, OCTOBER 2016, Mrs Lisa Nazir
Malcolm explained the whole process clearly and made sure I understood everything. He kept in regular contact which made me feel relaxed, he made this transaction very simple for me which I valued the most.
KEIGHLEY, OCTOBER 2016, Sofique Ullah
sales staff were very helpful
ILKLEY, OCTOBER 2016, David Sayers
Great service with really helpful staff. Thank you for looking after me and my wife during the visit. Nice coffee too
SHIIPLEY, SEPTEMBER 2016, James Robinson
Picked up spot on time. Delivered back immaculately clean and no complaints about work plus a free MOT
MORLEY, SEPTEMBER 2016, Valerie Helks
Being a motobility customer the pick up and drop off service was very punctual and the man who collected and delivered the car was very presentable and friendly
BRADFORD, SEPTEMBER 2016, Ronald Carney
Very good experience as I have come to expect from Clive brook
BURLEY IN WHARFEDALE, SEPTEMBER 2016, William Mcdonagh
good all round picked my car up and delivered back on time service good car clean and full wash
KEIGHLEY, SEPTEMBER 2016, Philip Sharp
Very friendly personal service
ILKLEY, SEPTEMBER 2016, James Bedford
Treated with courtesy and fully appraised of work done.
HUDDERSFIELD, SEPTEMBER 2016, Stephen Chappell
Everything was done without fuss and tha staff always have a smile and a friendly word
BRADFORD, SEPTEMBER 2016, Les Gudgeon
Friendly professional helpful and reasonable cost
BRIGHOUSE, SEPTEMBER 2016, Elizabeth O'Byrne
nothing everything was very good, no improvement needed
BRADFORD, SEPTEMBER 2016, Ian Muff
The salesman Jourdan Edwards was excellent one of the best i have dealth wth very friendly and helpful at all times
MANCHESTER, SEPTEMBER 2016, Rosemarie O'Brien
Customer service from Derek from start to finish was fantastic. Made buying a car a really enjoyable & exciting experience. It is the 2nd car I have bought from Clive Brook and I look forward to doing it again in 3 years.
LEEDS, SEPTEMBER 2016, Thomas Jackson
The dealership staff knew everything about the vehicles they are selling, did everything they promised to do, and the vehicle was ready and waiting for me on 1st September as I requested. Nothing was too much trouble for them whatever the request.
MENSTON, SEPTEMBER 2016, Robert Copping
Mark Hart dealt with us in an extremely professional manner.We were not subjected to any pressure as we had experienced at other showrooms.We would always recommend Clive Brook to our friends.
POULTON LE FYLDE, SEPTEMBER 2016, Alan Blofeld
Every aspect of each stage was dealt with in a relaxed manner, conducted with courtesy and great efficiency, I was made to feel comfortable at all times and was impressed with the total professionally performed experience.
BRADFORD, SEPTEMBER, Ian Dyson
All staff were very helpful and considerate. nothing was too much trouble . they showed great patience with two oldies.
BRIGHOUSE, SEPTEMBER 2016, Gillian Basford
excellent price and finding the vehicle i wanted with fast delivery time
PRESTWICH, SEPTEMBER 2016, Rosemarie O'Brien
Derek at Clive Brook Volvo Bradford was exceptional. He kept us up to date with each step through email and phone calls. He ensured everything went through smoothly and offered advice on what was best for us.
LEEDS, SEPTEMBER 2016, Lois Gyte
Nothing was too much trouble - the Staff clearly were passionate about the experience they gave me.
TODMORDEN, SEPTEMBER 2016, Christopher Stott
Listened to my needs, provided options, kept me regularly up to date and exceeded my expectations on delivery
BRADFORD, SEPTEMBER 2016, Angela Geraghty
Staff were friendly and helpful and the deal went through with the minimum of fuss.
PONTEFRACT, SEPTEMBER 2016, Colin Macdonald
Personal care and attention
KEIGHLEY, AUGUST 2016, Harrie Lerman
friendliness of staff very polite and helpful
LEEDS, SEPTEMBER 2016, LINDA HALL
Everything the service of the company.Keeping you imformed with the status of my car it was first class.The Motabilty expert was first class the best one I have the pleasure to get a car from thank you
KEIGHLEY, AUGUST 2016, Stephen Sinfield
Minimum of fuss, courteous reception, job done, loan car provided, good result.
Huddersfield, August 2016, Keith Futcher
Quick and friendly service car came back valeted all faults made good.
Bradford, August 2016, David Barraclough
The whole visit was good, Helpful and welcoming staff on arrival,the work carried out was done quickly and to my full satisfaction and of course your Service Manager Cliff was his excellent self
Liversedge, August 2016, John Hudson
The work was carried to a very high standard and the service personal were very friendly in need. The Clivebrook Volvo dealership provides an excellent service to customers. I travel from Manchester to Bradford for any repairs that are due to my two Volvo cars. I like to thank the dealership for their good work.
Manchester, August 2016, Naranjan Singh
The personal service. I aways feel well looked after and come away feeling confident that everything has been done well. They also have exceptionally good coffee.
Bradford, August 2016, Ian Slater
Courteous, professional and speedy service
Pudsey, August 2016, Stephen Kershaw
The gentleman that collected the car was really professional and friendly. The vehicle was returned in good time valeted and the squeaky clutch was fixed!
August 2016, Tony Greig
I was completely satisfied with my experience
Shipley, August 2016, George Newsham
Nothing, everything was very satisfactory. Nothing could have improved the servive.
Harrogate, August 2016, Alaistair Ross
Much more comfortable experience than at other car dealers. Not pushy at all. Just to commend Derek Douglass for his kind and professional nature. Also that it is great that the Manager is happy to meet customers.
Leeds, July 2016, Hilary Barnes
showed me the Volvo car model that I wanted and in different colours. let me drive a new car on the main road to see if I liked it. Showed me what was on the dashboard and what was available. Built my own version of the car that I would like with all the extras that I asked for and included the price of each package. After I had bought the car, I was connected via Bluetooth to the iPhone and shown how it worked. Showed how the Navigation system worked and how the radio worked. Before leaving the showroom I was allowed to drive with the salesman for a few miles so that I could gain confidence before going off on my own.
Bingley, July 2016, Nadia Thompson
treat really well by all members, very personal experience meeting Clive Brook himself who took time out to come and spend to us.
Shipley, July 2016, Heather Hinchliffe
Very friendly staff. Explained every thing very clearly.
Ilkley, July 2016, Sushanth Kamath
No pressure. Excellent advisor in Derek Everything explained.
Bradford, July 2016, Sergio Krywycz
The service was great and I was kept fully informed of everything
Halifax, July 2016, Matthew Bradley
Kept up to date at all times and very friendly. They also helped me out and did more than I expected they would!
Mirfield, July 2016, Ben Asquith
The hole experience was grate from start to finish. The sales consultant Russell Naude was very welcoming and made us feel comfortable buying another Volvo XC60.
Bradford, June 16, Georgia Barnes
Professionalism and helpfulness of staff
Bradford, June 16, Simon Wilcock
After having a very bad experience witha Honda dealer a couple of years ago (which resulted in me not purchasing a car from them) I was wary of going back into a car dealership for fear of the same pushy, insincere treatment. I needn't have worried. The customer service I received from Andrew Allsopp was excellent. I felt that he took the time to understand what I wanted from the car, allowed me the time to get to know the car on the test drive and at no point did I feel like I was being pressured into buying something that I didn't need or want. He set appropriate expectations with regards to the lead time on the vehicle and was easy to contact for questions.
Swinton, June 16, Glenn Davies
Very clear from the start, good price for the car, friendly and helpful service.
London, June 2016, Thomas Raskin
Friendly staff, gave me all the info and not pushy, kept me informed and updated, did what they said they would do
Horsforth, June 16, Ian Hawkyard
Great personal service and regular updates. Very accommodating sales process.
Guiseley, June 16, Benjamin Murphy
Excellent communication Very friendly, responsive and kept me regularly updated
Newcastle Upon Tyne, May 2016, Simon Riddell
Constant friendly and professional support throughout the buying and delivery process
Wetherby, May 2016, Chris Youngs
The salesman was not pushy and we didn't feel under any pressure to make any quick decisions etc unlike other companies. The manager quickly got on with the deal and had plenty of time to explain everything and for our questions. A very friendly dealership.
Halifax, May 2016, Robert Swire
They converted a negative situation into a positive and the customer service has been excellent. Complete ambassadors for Volvos, very enthusiastic and did everything they said they would.
Harrogate, May 2016, Elizabeth Hawkes,
No pressure, great communication I'm not usually available to talk on the phone during day so emailed all communication.
Ilkley, May 2016, Owen Higgs
Very Swift, Knowledgeable, hassle free!
Kippax, May 2016, Christine Pinkney
Gary Wilkinson took our order and was very efficient and also such a nice chap, he kept us up to date with developments, he as even offered to pick our car up for servicing because he lives local.
Keighley, April 2016, Julie Scott
Good clean showroom and very experienced staff they are not pushy and make sure your visit is a please tell experience. A real credit to the Volvo name.
Halifax, April 2016, David Allen
Staff at the dealership, Jordan Higo dealt with our enquiry and cannot fault the service of both Jordan and his sales manager they are a credit to the business.
HUDDERSFIELD, MARCH 2016, THERESA FAWCETT
HAVING DEALT WITH CLIVE BROOK BEFORE HAD NO DOUBT IN RETURNING NO HASSLE GOOD DEAL AND THE STAFF WERE BRILLIANT.
HALIFAX, MARCH 2016, ERIC RICHARDSON
Nice staff happy to help, good communication throughout my experience always kept me up to date and got the job done all on time.
LEEDS, MARCH 2016, STEVEN MAYCOCK
The unhurried hassle-free way that both my son and I were treated throughout the whole process. We sought and were given assurance and re-assurance at all times; the representative of the dealership was very well informed about the product and extremely courteous and professional.
HEBDEN BRIDGE, MARCH 2016, MICHAEL SMITH
Well received, efficiently dealt with by Jourdan Edwards who answered all relevant questions. obviously has a good product knowledge.
HUDDERSFIELD, MARCH 2016, ANGELA M TAYLOR
Very happy with service I received.
BRADFORD, MARCH 2016, BRIAN GARNETT
everything was as I expected. More than happy with the service we received.see you next year all being well
HUDDERSFIELD, MARCH 2016, ROBERT LUCAS
The staff at Huddersfield made us feel welcome. The service was completed quicker than we expected and the car looked like new.
HUDDERSFIELD, MARCH 2016, DONNA HARNEY
Allways excellent The service that is allways first class
BRADFORD, MARCH 2016, PETER RAMSDEN
Hassle free servicing, and a polite and friendly team.
HALIFAX, MARCH 2016, KERRIE ALGAR
I dropped the car off at 8 am ,as the car is a motability car I requested a lift home ,the lift came within 5 mins,the service was done,the car cleaned, and the car was ready ontime , clive brook =fab service. ray marshall
BRADFORD, MARCH 2016, RAYMOND MARSHALL
This was our first time at Clive Brook Huddersfield. We were really happy with the service, Even though our car is getting old we felt appreciated and the recommendations regarding extra work was very well explained. The service advisors were not pushy at all which was a nice change from the last dealer we used. Thank you all for your service.
LIVERSEDGE, MARCH 2016, M WILKINSON
pleasant staff, knew what they were doing and delivered the car safe and clean. could not get better as I told them. praise where due. thank you for such a good team.
SHIPLEY, MARCH 2016, JOHN TILLOTSON
Friendly salesman, how was willing to help and answer all questions. Additionally, responded promptly to all emails.
EDINBURGH, MARCH 2016, GREG CROSBY SPENCE
Pleasant staff, no nonsense, quick service, quick price for old car, good clear explanations .
WAKEFIELD, FEBRUARY 2016, NICHOLAS O'DONOVAN
Everyone went out of their way to make the whole experience from start to end the best it could be.
LEEDS, FEBRUARY 2016, ROBERT KAY
Polite, helpful, courteous staff. Also my car was picked up from home for its service. Driver arrived promptly and returned car when he said he would.
ILKLEY, FEBRUARY 2016, JOHN MAKIN
My car was collected and returned at the times agreed. It was great to see it returned to show room condition with a clean inside and out, that was unexpected. A further bonus was receiving a year of Volvo Assistance - definitely an unexpected bonus. Thank you
PUDSEY, FEBRUARY 2016, FIONA MEDDINGS
Personal service and friendly and efficient staff. The staff treat you as an individual and the service was very professional.
SHIPLEY, FEBRUARY 2016, PETRO KUSZNIR
Knowledge of sales staff. Levels of customer service. Sales person very knowledgable about vehicles, and keen to ensure that I selected the right car and specification to meet my needs. Sales person very attentive without needing to employ traditional sales techniques. Always responsive to queries.
Preston, January 2016, Victoria Ellarby
Customer Service and client care was second to none. The Sales advisor Russell is a credit to Clive Brook Volvo
Shipley, December 2015, Kevin Britton
Right from the first enquiry to handover Mark Craker and the dealership were brilliant!
STOCKPORT, DECEMBER 2015
Everything Mark Gooseman was excellent with sorting out my new car as always and all went as smoothly as I expected.
HOLMFIRTH, DECEMBER 2015
I head up an energy consultancy and travel c30,000 miles a year on business alone. I live on the edge of the moors, so frost and snow are an issue. I needed a vehicle that would give me comfort and confidence on both motorways and country lanes. The XC60 was the 'best fit'solution (after test driving 4 other AWD alternatives) and after 12 Months I have had no faults/problems and still have a new car excitement every time I get into it. Clive Brooks were superb from initial showroom introductions to recent servicing. The sales process was transparent and the overall package extremely good value for money. Unlike other dealerships I've used in the past, there seems to be a customer centric culture running throughout the whole organisation with a friendly and professional interface at all levels.
“Premium products and services”
I recently purchased a xc60 and normally look after my cars myself, however after a recent accident left me disabled I am struggling to do so. I came across a couple of faults that I was unsure of and wanted your guys to take a look and I can honestly say I was very surprised at how helpful they were! I need to know more than most when it comes down to understanding the exact technicalities regarding faults and the guys at the Bradford were a real credit toVolvo ! They just couldn't of been more helpful and for the very first time I think I may have found a garage that I would trust to service my vehicle! Can't believe I'm actually saying that...but I mean every word! Thank you kindly and I hope to see you in the future . Well done Clive Brook Volvo !!!
“Confidence and trust”
My recent part-exchange purchase of a Volvo V40 D3 - I traded in a V60 also bought from Clive Brook - was highly satisfactory. The sales executive was friendly yet professional, extremely well-informed but not over-bearing, and unfailingly courteous. He listened carefully to what I had to say about my requirements and selected a car from Clive Brook's stock to match my budget and my motoring needs. I am a Volvo driver of nearly 35 years experience and, since moving back to the Greater Bradord area nine years ago, I have purchased my cars there. What I most like is that I am recognised as an individual customer - something which instils confidence and trust. If a problem occurs I feel that I can raise the matter and expect it to be pursued to its source. My impression is that levels of service are taken seriously throughout the organisation and, having met the the Dealer Principal on a number of occasions, I am confident that this is a consequence of strong leadership.
“Purchase of a pre-used Volvo V40 D3”
I have owned Volvos for the last 20 years and have used a number of Volvo dealerships throughout the UK as I have regularly moved around the country. Furthermore I drive in excess of 25000 miles a year and therefore I need a good dealership to, not only sell me a good Volvo, but also, one that I can trust implicitly with the services and maintenance of my car. Clive Brook Volvo is without exception the best dealership that I have used. The customer service is exceptional; nothing is too much trouble. Over the last 8 years of using Clive Brook Volvos I have never had a bad experience with any member of the staff. In short they are Simply the BEST and the reason that I now drive 110 miles to go and have my car serviced and maintained with them and why I will always go to them to purchase my cars.