From the Friendly greeting by staff on arrival (Which continued throughout my visit), to the car been well serviced and ready on the time agreed. Good coffee & biscuits served in the waiting room The whole experience excellent
LIVERSEDGE, AUGUST 2017, JOHN
Excellent service with a personal touch.All of the staff are very welcoming & you feel very confident whether it is a small or large repair that this will be done to the highest specification.
HORSFORTH, JULY 2017, JANET
Car was picked up at my place of work and returned completed a couple of hours later. Owning my own business it's difficult to find the time to go to the dealership so this service helps me so much.
BRADFORD, JULY 2017, SERGIO
The offer to collect my car or offered me a courtesy car/delivered after the service. The gentleman who delivered it was helpful+knowledgable
CLITHEROE, JULY 2017, NICOLA
Car came so quickly I was amazed. No issues at all perfect experience and really friendly dealer
SHIPLEY, JULY 2017, MATTHEW
The staff were very helpful and the salesman who was dealing with me pulled out all the stops to get me the car I wanted in a short time frame.
LEEDS, JULY 2017, ADRIAN
Efficient,polite, friendly, knowledgable and did exactly what said they would do
HUDDERSFIED, JUNE 2017, MARK
Clive Brook was extremely helpful and sorted a deal out for that suited us really well on both our son's new cars.
HOLMFIRTH, JUNE 2017, JAMES
I felt I was a person not a customer, the dealer principal created a personal experience, gave me time to test drive and at no point did I feel pressured. I was very happy with the "deal" and hope the after sales is as positive as the pre sales. Very happy.
SKIPTON, JUNE 2017, PAUL
Easy to book. Gave me a reminder call . Quick booking in. Courtesy car available. Returned beautifully clean with all work done except one that requires future visit. Staff courteous & professional throughout.
LIVERSEDGE, JUNE 2017, KIM
The friendly, professional way that Gary took me through the procedure, his level of knowledge regarding both Volvo cars and the Motability syste
BRADFORD, MAY 2017, CLIVE
Product Knowledge Respect, manners and Customer care Pride in their product. Efficiency - All aspects run smooth. Friendliness of the team
BRADFORD, MAY 2017, MARC
Malcolm extremely friendly and didn't push me into any decisions etc. that I didn't want. He explained things in layman's terms without patronising me.
BINGLEY, JUNE 2017, HANNAH
Everything was in place when I arrived all paperwork ready to be signed. Kept informed with progress prompt response when finished everything was ready to pick up and car washed and vacuumed brilliant service as always
BRADFORD, MAY 2017, JOHN
No nonsense, straightforward negotiation
Very friendly and helpful staff, led, by example, by Clive Brook himself. No fuss and no (well very little) flannel. The whole process was incredibly quick and painless. I visited Wednesday afternoon and drove away in my new car 24 hours later.
This is the 2nd Volvo that I have purchased from Clive Brook Volvo Bradford & it was again a pleasure to deal with this company. Absolutely no issues whatsoever, everyone was friendly & attentive.
The professional way i was dealt with throughout the sale. The salesman was most helpful and gave a full explanation of the vehicle on handover
Good salesman, no hassle easy to deal with
Salesman Russell Naude and Clive Brook and the whole team / experience was very friendly and inviting I will recommend to friends and stay loyal to this dealership - best experience I have ever had of buying a car - well done to the team.
Our salesman Andy was friendly, informative and very welcoming
From initial contact to collection everything went very smoothly
Steve who I dealt was with a pleasure to deal with & very considerate & understanding
Timing/ courtesy car/ polite staff/ my car was cleaned - thank you.
Very friendly and courteous.no problems at all.looked after like royalty
Friendly,professional service.Before I bought the car I was able to look at several options and make sure I was making the right decision.The handover of the new car was managed extremely well with full explanations of the main features and I have every confidence that,should I need further help,that would be readily available.I appreciated how much time was spent with me at this early stage. I look forward to my relationship with the company.
The care taken by Rodney the salesman to explain all the details about the vehicle we were about to buy and the rapidity with which he found a car which suited our needs. There was no pressure exerted and we were given the space to discuss our intentions privately before reaching a decision.
A first class experience all round. Our first Volvo car and the quality of the vehicle and service from the dealership did not disappoint. Clive Brook Volvo is a credit to the Volvo brand.
The staff are always very friendly and remember my name. One staff member even remembered things i told them from 3 years back when i bought my previous car The showroom is always immaculate and the staff make you welcome.
The service from walking in the door been asked if you want a drink. The standard of the drink. The standard of the showroom all very clean and the salesmen were not too pushy like some garages I had gone to
Friendly staff. Attention to detail was exceptional We were greeted as soon as we walked through the door. The receptionist must have been watching the car park. The visit was to buy a car and the salesman was probably the best I have encountered in 40 years. He listened to my needs and was never pushy.
So professional and honest x
This dealership has a very professional approach. The people are friendly, they recognise you and make you feel welcome. I like this dealership when compared to other Volvo dealerships.
I have driven Volvos for the past 15 years and have used several different dealers. Clive Brook Volvo stands out above the others as they are still a proper family firm with good old fashioned values. I would be happy to recommend them to anyone.
The level of customer service was excellent with all promises being honoured.
The salesman, Malcolm Hart. He was very knowledgeable, and not pushy.
Outstanding all round service and made to feel welcome by the team
Personal service, friendly, polite and professional. Patient and explained fully all question and gave practical help too
Attention to detail. The salesman had perfect product knowledge. He could explain every feature of the car and was able to help me understand how everything worked
Proactive to meet my needs, kept to agreed deadline, flexible
They go beyond the normal,no fanfare, no fuss,no problem.
Friendly staff, loan car good quality.
Great customer service….friendly and helpful staff
The friendliness of the staff. Some of whom I have had personal dealings with for over 20 years. Politeness, courtesy and nothing is too much trouble.
The car was spotless inside and out when I collected it. Everything done that was required, and ready for collection at the correct time.
The staff are very warm and welcoming , always offer you a drink
Professional colleagues who are friendly and are experienced and helpful as well as doing what they say they will.
Very efficient booking in service. Car was vacuumed inside and washed outside to a very high standard.
I have a mobility vehicle it was collected serviced cleaned inside and out, what a fantastic service and the staff most accommodating
Full service carried out and the car was washed And cleaned super job done thank you
Nothing. My dealings with the dealership are always exceptional.
Nothing, the service was excellent. I received a courtesy car and I picked up my car the same day.
Knowledgeable staff, great product.
My wife and I would like to make you aware that you have an exceptional employee in the Sales division of your Volvo car showroom in Huddersfield, Who we feel should be brought to your attention. Frist of all, We wish to commend your salesman, Mr Andrew Dobson, who provided such a courteous and professional service whilst we was purchasing our new vehicle. From the start, during each telephone conversation, Mr Dobson was very informative and he answered every question patiently and thoroughly. He really went the extra mile to provide us with all the information that we needed to help us choose the vehicle that was right for us. On the day of collection, my family and I were greeted by Mr Dobson, who immediately made us feel comfortable at the showroom and he guided us through the process effortlessly. Salesmen like Mr Dobson, deliver an incredible service and provide customers with a very pleasant experience. Such professionalism is rare nowadays. Mr Dobson is an asset to your organisation and the reason we will look forward to doing business with you again in the future. We hope that his outstanding service will be acknowledged by your company. Thank you for having such a professional member of staff on your team!
Malcolm explained the whole process clearly and made sure I understood everything. He kept in regular contact which made me feel relaxed, he made this transaction very simple for me which I valued the most.
sales staff were very helpful
Great service with really helpful staff. Thank you for looking after me and my wife during the visit. Nice coffee too
Picked up spot on time. Delivered back immaculately clean and no complaints about work plus a free MOT
Being a motobility customer the pick up and drop off service was very punctual and the man who collected and delivered the car was very presentable and friendly
Very good experience as I have come to expect from Clive brook
good all round picked my car up and delivered back on time service good car clean and full wash
Very friendly personal service
Treated with courtesy and fully appraised of work done.
Everything was done without fuss and tha staff always have a smile and a friendly word
Friendly professional helpful and reasonable cost
nothing everything was very good, no improvement needed
The salesman Jourdan Edwards was excellent one of the best i have dealth wth very friendly and helpful at all times
Customer service from Derek from start to finish was fantastic. Made buying a car a really enjoyable & exciting experience. It is the 2nd car I have bought from Clive Brook and I look forward to doing it again in 3 years.
The dealership staff knew everything about the vehicles they are selling, did everything they promised to do, and the vehicle was ready and waiting for me on 1st September as I requested. Nothing was too much trouble for them whatever the request.
Mark Hart dealt with us in an extremely professional manner.We were not subjected to any pressure as we had experienced at other showrooms.We would always recommend Clive Brook to our friends.
Every aspect of each stage was dealt with in a relaxed manner, conducted with courtesy and great efficiency, I was made to feel comfortable at all times and was impressed with the total professionally performed experience.
All staff were very helpful and considerate. nothing was too much trouble . they showed great patience with two oldies.
excellent price and finding the vehicle i wanted with fast delivery time
Derek at Clive Brook Volvo Bradford was exceptional. He kept us up to date with each step through email and phone calls. He ensured everything went through smoothly and offered advice on what was best for us.
Nothing was too much trouble - the Staff clearly were passionate about the experience they gave me.
Listened to my needs, provided options, kept me regularly up to date and exceeded my expectations on delivery
Staff were friendly and helpful and the deal went through with the minimum of fuss.
Personal care and attention
friendliness of staff very polite and helpful
Everything the service of the company.Keeping you imformed with the status of my car it was first class.The Motabilty expert was first class the best one I have the pleasure to get a car from thank you
Minimum of fuss, courteous reception, job done, loan car provided, good result.
Quick and friendly service car came back valeted all faults made good.
The whole visit was good, Helpful and welcoming staff on arrival,the work carried out was done quickly and to my full satisfaction and of course your Service Manager Cliff was his excellent self
The work was carried to a very high standard and the service personal were very friendly in need. The Clivebrook Volvo dealership provides an excellent service to customers. I travel from Manchester to Bradford for any repairs that are due to my two Volvo cars. I like to thank the dealership for their good work.
The personal service. I aways feel well looked after and come away feeling confident that everything has been done well. They also have exceptionally good coffee.
Courteous, professional and speedy service
The gentleman that collected the car was really professional and friendly. The vehicle was returned in good time valeted and the squeaky clutch was fixed!
I was completely satisfied with my experience
Nothing, everything was very satisfactory. Nothing could have improved the servive.
Much more comfortable experience than at other car dealers. Not pushy at all. Just to commend Derek Douglass for his kind and professional nature. Also that it is great that the Manager is happy to meet customers.
showed me the Volvo car model that I wanted and in different colours. let me drive a new car on the main road to see if I liked it. Showed me what was on the dashboard and what was available. Built my own version of the car that I would like with all the extras that I asked for and included the price of each package. After I had bought the car, I was connected via Bluetooth to the iPhone and shown how it worked. Showed how the Navigation system worked and how the radio worked. Before leaving the showroom I was allowed to drive with the salesman for a few miles so that I could gain confidence before going off on my own.
treat really well by all members, very personal experience meeting Clive Brook himself who took time out to come and spend to us.
Very friendly staff. Explained every thing very clearly.
No pressure. Excellent advisor in Derek Everything explained.
The service was great and I was kept fully informed of everything
Kept up to date at all times and very friendly. They also helped me out and did more than I expected they would!
The hole experience was grate from start to finish. The sales consultant Russell Naude was very welcoming and made us feel comfortable buying another Volvo XC60.
Professionalism and helpfulness of staff
After having a very bad experience witha Honda dealer a couple of years ago (which resulted in me not purchasing a car from them) I was wary of going back into a car dealership for fear of the same pushy, insincere treatment. I needn’t have worried. The customer service I received from Andrew Allsopp was excellent. I felt that he took the time to understand what I wanted from the car, allowed me the time to get to know the car on the test drive and at no point did I feel like I was being pressured into buying something that I didn’t need or want. He set appropriate expectations with regards to the lead time on the vehicle and was easy to contact for questions.
Very clear from the start, good price for the car, friendly and helpful service.
Friendly staff, gave me all the info and not pushy, kept me informed and updated, did what they said they would do
Great personal service and regular updates. Very accommodating sales process.
Excellent communication Very friendly, responsive and kept me regularly updated
Constant friendly and professional support throughout the buying and delivery process
The salesman was not pushy and we didn’t feel under any pressure to make any quick decisions etc unlike other companies. The manager quickly got on with the deal and had plenty of time to explain everything and for our questions. A very friendly dealership.
They converted a negative situation into a positive and the customer service has been excellent. Complete ambassadors for Volvos, very enthusiastic and did everything they said they would.
No pressure, great communication I’m not usually available to talk on the phone during day so emailed all communication.
Very Swift, Knowledgeable, hassle free!
Gary Wilkinson took our order and was very efficient and also such a nice chap, he kept us up to date with developments, he as even offered to pick our car up for servicing because he lives local.
Good clean showroom and very experienced staff they are not pushy and make sure your visit is a please tell experience. A real credit to the Volvo name.
Staff at the dealership, Jordan Higo dealt with our enquiry and cannot fault the service of both Jordan and his sales manager they are a credit to the business.
HAVING DEALT WITH CLIVE BROOK BEFORE HAD NO DOUBT IN RETURNING NO HASSLE GOOD DEAL AND THE STAFF WERE BRILLIANT.
Nice staff happy to help, good communication throughout my experience always kept me up to date and got the job done all on time.
The unhurried hassle-free way that both my son and I were treated throughout the whole process. We sought and were given assurance and re-assurance at all times; the representative of the dealership was very well informed about the product and extremely courteous and professional.
Well received, efficiently dealt with by Jourdan Edwards who answered all relevant questions. obviously has a good product knowledge.
Very happy with service I received.
everything was as I expected. More than happy with the service we received.see you next year all being well
The staff at Huddersfield made us feel welcome. The service was completed quicker than we expected and the car looked like new.
Allways excellent The service that is allways first class
Hassle free servicing, and a polite and friendly team.
I dropped the car off at 8 am ,as the car is a motability car I requested a lift home ,the lift came within 5 mins,the service was done,the car cleaned, and the car was ready ontime , clive brook =fab service. ray marshall
This was our first time at Clive Brook Huddersfield. We were really happy with the service, Even though our car is getting old we felt appreciated and the recommendations regarding extra work was very well explained. The service advisors were not pushy at all which was a nice change from the last dealer we used. Thank you all for your service.
pleasant staff, knew what they were doing and delivered the car safe and clean. could not get better as I told them. praise where due. thank you for such a good team.
Friendly salesman, how was willing to help and answer all questions. Additionally, responded promptly to all emails.
Pleasant staff, no nonsense, quick service, quick price for old car, good clear explanations .
Everyone went out of their way to make the whole experience from start to end the best it could be.
Polite, helpful, courteous staff. Also my car was picked up from home for its service. Driver arrived promptly and returned car when he said he would.
My car was collected and returned at the times agreed. It was great to see it returned to show room condition with a clean inside and out, that was unexpected. A further bonus was receiving a year of Volvo Assistance - definitely an unexpected bonus. Thank you
Personal service and friendly and efficient staff. The staff treat you as an individual and the service was very professional.
Knowledge of sales staff. Levels of customer service. Sales person very knowledgable about vehicles, and keen to ensure that I selected the right car and specification to meet my needs. Sales person very attentive without needing to employ traditional sales techniques. Always responsive to queries.
Customer Service and client care was second to none. The Sales advisor Russell is a credit to Clive Brook Volvo
Right from the first enquiry to handover Mark Craker and the dealership were brilliant!
Everything Mark Gooseman was excellent with sorting out my new car as always and all went as smoothly as I expected.
I head up an energy consultancy and travel c30,000 miles a year on business alone. I live on the edge of the moors, so frost and snow are an issue. I needed a vehicle that would give me comfort and confidence on both motorways and country lanes. The XC60 was the ‘best fit’solution (after test driving 4 other AWD alternatives) and after 12 Months I have had no faults/problems and still have a new car excitement every time I get into it. Clive Brooks were superb from initial showroom introductions to recent servicing. The sales process was transparent and the overall package extremely good value for money. Unlike other dealerships I’ve used in the past, there seems to be a customer centric culture running throughout the whole organisation with a friendly and professional interface at all levels.
I recently purchased a xc60 and normally look after my cars myself, however after a recent accident left me disabled I am struggling to do so. I came across a couple of faults that I was unsure of and wanted your guys to take a look and I can honestly say I was very surprised at how helpful they were! I need to know more than most when it comes down to understanding the exact technicalities regarding faults and the guys at the Bradford were a real credit toVolvo ! They just couldn’t of been more helpful and for the very first time I think I may have found a garage that I would trust to service my vehicle! Can’t believe I’m actually saying that…but I mean every word! Thank you kindly and I hope to see you in the future . Well done Clive Brook Volvo !!!
My recent part-exchange purchase of a Volvo V40 D3 - I traded in a V60 also bought from Clive Brook - was highly satisfactory. The sales executive was friendly yet professional, extremely well-informed but not over-bearing, and unfailingly courteous. He listened carefully to what I had to say about my requirements and selected a car from Clive Brook’s stock to match my budget and my motoring needs. I am a Volvo driver of nearly 35 years experience and, since moving back to the Greater Bradord area nine years ago, I have purchased my cars there. What I most like is that I am recognised as an individual customer - something which instils confidence and trust. If a problem occurs I feel that I can raise the matter and expect it to be pursued to its source. My impression is that levels of service are taken seriously throughout the organisation and, having met the the Dealer Principal on a number of occasions, I am confident that this is a consequence of strong leadership.
I have owned Volvos for the last 20 years and have used a number of Volvo dealerships throughout the UK as I have regularly moved around the country. Furthermore I drive in excess of 25000 miles a year and therefore I need a good dealership to, not only sell me a good Volvo, but also, one that I can trust implicitly with the services and maintenance of my car. Clive Brook Volvo is without exception the best dealership that I have used. The customer service is exceptional; nothing is too much trouble. Over the last 8 years of using Clive Brook Volvos I have never had a bad experience with any member of the staff. In short they are Simply the BEST and the reason that I now drive 110 miles to go and have my car serviced and maintained with them and why I will always go to them to purchase my cars.