ARE YOU AMBITIOUS AND HARD WORKING? Then this could be the job for you!

SERVICE ADVISOR APPRENTICESHIP

Location: Clive Brook Volvo in Huddersfield

This exciting apprenticeship programme is ideal for someone who, enjoys engaging with people, likes being in a challenging and varied working environment and who wants to develop a long-term career with the ambitious Volvo brand.

THE ROLE OF A CUSTOMER SERVICE ADVISOR

The Apprenticeship Programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor actually do?

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians scheduling vehicle service work. You will handle administrative and customer relations aspects of service department operations.

Other duties include:-

- Interpreting customer concerns and comments and liaising with technicians

- Booking/scheduling vehicle services

- Liaising with customers about any additional work required

- Estimating time and costs associated with repairs

- Handling customer complaints

- Responding to customer requests

- Tracking the vehicle through the workshop

You will be required to work Monday to Friday 8.30am - 5.30pm.

YOUR DEVELOPMENT

Our Apprenticeship Programme typically lasts for 12-14 months and you'll achieve a nationally recognised qualification.

SKILLS & PERSONAL QUALITIES

In addition to the qualifications we require from you, we will also look for you to possess the following key behaviours.

- Willingness to learn

- Team working/working with others

- The motivation for the role/automotive and engineering interest

- Personal responsibility and career ownership

- Problem-solving

ENTRY REQUIREMENTS

Age 16+

Prior Attainment GCSE (or equivalent) grade A-C or 9-4 in Maths and English. Predicated grades are accepted.

'Equivalent' grades include

- BTEC first diplomas and certificates

- OCR Nationals

- Key Skills Level 2

- NVQs

- Essential Skills (Wales)

- Functional Skills Level 2


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    Ref: 1CBHUDDERCSA

    Working Hours 8.30am - 5.30pm
    Location Huddersfield
    Salary
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    Closing Date 28/02/2022
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